Great Wall Insurance Services
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CLAIMS

If property has been damaged or people are injured, please follow the below steps:

1.  If the situation is dangerous - contact emergency services. 
All damage or loss involving a crime (e.g. vandalism or burglary) must be reported to the police.  Please take note of the incident or crime report number. 
  • Victoria Police / Ambulance / Fire - 000
  • Victoria State Emergency Service – 132 500 (For wind, storm or flood emergency work) 
2.  Secure the area to avoid potential injury, further loss or damage (e.g. contact a glazier/glass company or builder to make it safe)
3.  Note the time and date when the accident or property damage occurred.  Take a photo of any damage and document as best you can.
4.  In the case of a personal injury or property damage liability claim, these can be complex matters and insurance companies broadly advise that you should not admit your liability or discuss indemnity or settlement. We, along with your insurance company, lawyer or claims advisors will sort this out for you.
5. Contact us on 9574-2833.

We will work with you to ensure your claim is settled as efficiently as possible.

After Hours / direct contact
Our office hours are Monday to Friday 9.00 am to 5.30 pm. In the event of an emergency, you may contact any one of our main insurers  directly also. Please have your policy number handy. ​
  • AIG                                                1300 761 195
  • Allianz                                           1300 300 573
  • CGU                                               13 24 80
  • Hollards (HCi)                                1300 306 226
  • IAL                                                 1300 559 019
  • Vero                                               1300 888 073
  • QBE                                               1800 023 387
  • SGUAS                                           1300 880 037
  • Zurich                                            132 687
  • Emergency trade service               1300 755 455 (Calibre Only)

CONTACT US  




​205 Springvale Road, Springvale VIC 3171
Telephone   +61 3 9574 2833   |   Facsimile   +61 3 9574 2899

ABN: 20 006 281 394, AFSL No. 226873    
                                 
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  • About Us
    • About Us
    • Our Team
  • Services
    • Our services
    • Request an insurance certificate
    • Why use us?
  • Claims
  • Get A Quote
    • General enquiry
    • Trades insurance
    • Travel insurance
  • Work With Us
  • Contact Us
    • News / Blog
    • Insurer Documents
  • PAY YOUR INVOICE - 支付保費
  • IMPORTANT NEWS