CLAIMS
If property has been damaged or people are injured, please follow the below steps:
1. If the situation is dangerous - contact emergency services.
All damage or loss involving a crime (e.g. vandalism or burglary) must be reported to the police. Please take note of the incident or crime report number.
3. Note the time and date when the accident or property damage occurred. Take a photo of any damage and document as best you can.
4. In the case of a personal injury or property damage liability claim, these can be complex matters and insurance companies broadly advise that you should not admit your liability or discuss indemnity or settlement. We, along with your insurance company, lawyer or claims advisors will sort this out for you.
5. Contact us on 9574-2833.
We will work with you to ensure your claim is settled as efficiently as possible.
After Hours / direct contact
Our office hours are Monday to Friday 9.00 am to 5.30 pm. In the event of an emergency, you may contact any one of our main insurers directly also. Please have your policy number handy.
1. If the situation is dangerous - contact emergency services.
All damage or loss involving a crime (e.g. vandalism or burglary) must be reported to the police. Please take note of the incident or crime report number.
- Victoria Police / Ambulance / Fire - 000
- Victoria State Emergency Service – 132 500 (For wind, storm or flood emergency work)
3. Note the time and date when the accident or property damage occurred. Take a photo of any damage and document as best you can.
4. In the case of a personal injury or property damage liability claim, these can be complex matters and insurance companies broadly advise that you should not admit your liability or discuss indemnity or settlement. We, along with your insurance company, lawyer or claims advisors will sort this out for you.
5. Contact us on 9574-2833.
We will work with you to ensure your claim is settled as efficiently as possible.
After Hours / direct contact
Our office hours are Monday to Friday 9.00 am to 5.30 pm. In the event of an emergency, you may contact any one of our main insurers directly also. Please have your policy number handy.
- AIG - 1300 121 251 (Home, Landlord, Motor) / (03) 9522 4000 (Business)
- Allianz - 13 10 13 (24/7)
- CGU Insurance - 13 24 80 (24/7)
- HCi - 1300 306 226
- IAG Insurance - 1300 559 019
- QBE Insurance - 133 723 or 1300 361 561
- VERO - 1300 888 073 (24/7)
- Zurich - 132 687
