CLAIMS
If property has been damaged or people are injured, please follow the below steps:
1. If the situation is dangerous please contact emergency services (police/ambulance/fire department) on 000.
All damage or loss involving a crime (e.g. vandalism or burglary) must be reported to the police.
Please take note of the incident or crime report number.
2. Secure the area to avoid potential injury, further loss or damage (e.g. contact a glazier/glass company or builder to make it safe)
3. Note the: time and date when the accident or property damage occurred and take photos / video to document the incident as best you possibly can.
4. In the case of a personal injury or property damage liability claim, these can be complex matters and insurance companies broadly advise that you should not admit your liability or discuss indemnity or settlement. We, along with your insurance company, lawyer or claims advisors will sort this out for you.
5. Contact us on 9574-2833 or email [email protected].
We will work with you to ensure your claim is settled as efficiently as possible.
After Hours / direct insurer contact
Our office hours are Monday to Friday 9.00 am to 5.30 pm. In the event of an emergency, you may contact any one of our main insurers directly also. Please have your policy number handy.
Insurance Company after hours phone numbers
** Please note that although efforts are made to ensure the above after hour numbers are correct, they cannot be guaranteed for accuracy. In the event contact numbers have been changed, please search for the insurer's contact details on their individual website or contact us **
1. If the situation is dangerous please contact emergency services (police/ambulance/fire department) on 000.
All damage or loss involving a crime (e.g. vandalism or burglary) must be reported to the police.
Please take note of the incident or crime report number.
- Victoria Police / Ambulance / Fire - 000
- Victoria State Emergency Service – 132 500 (For wind, storm or flood emergency safety works)
2. Secure the area to avoid potential injury, further loss or damage (e.g. contact a glazier/glass company or builder to make it safe)
3. Note the: time and date when the accident or property damage occurred and take photos / video to document the incident as best you possibly can.
4. In the case of a personal injury or property damage liability claim, these can be complex matters and insurance companies broadly advise that you should not admit your liability or discuss indemnity or settlement. We, along with your insurance company, lawyer or claims advisors will sort this out for you.
5. Contact us on 9574-2833 or email [email protected].
We will work with you to ensure your claim is settled as efficiently as possible.
After Hours / direct insurer contact
Our office hours are Monday to Friday 9.00 am to 5.30 pm. In the event of an emergency, you may contact any one of our main insurers directly also. Please have your policy number handy.
Insurance Company after hours phone numbers
- AIG 1300 761 195
- Allianz 1300 300 573
- Blue Zebra Insurance (BZI) 1300 052 077
- CGU 13 24 80
- Clover (02) 8233-3187
- Hollards (HCi) 1300 306 226
- IAL 1300 559 019
- Vero 1300 888 073
- QBE 1800 023 387
- SGUAS 1300 880 037
- Zurich 132 687
- Emergency trade services 1300 755 455 (Hollards only)
** Please note that although efforts are made to ensure the above after hour numbers are correct, they cannot be guaranteed for accuracy. In the event contact numbers have been changed, please search for the insurer's contact details on their individual website or contact us **
